Shipping Info
| Region | Product | Economy Shipping |
|---|---|---|
| USA | Hoodies | 4-6 days |
| Wall Art | 5-6 days | |
| Mugs | 5-6 days | |
| Phone Case | 4-5 days | |
| UK | Hoodies | 4-5 days |
| Wall Art | 4-5 days | |
| Mugs | 3-4 days | |
| Phone Case | 4-5 days | |
| Calendar | 3-4 days | |
| Europe | Hoodies | 4-5 days |
| Wall Art | 3-4 days | |
| Mugs | 3-4 days | |
| Phone Case | 4-5 days | |
| Calendar | 3 days |
Refund & Returns Policy
At Addiction on Recovery Life, your satisfaction is our top priority. Since all our products are custom-made specifically for you, we strive to ensure the highest quality with every order. However, we understand that sometimes things may not go as planned, and we are here to help if there is an issue with your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, we will gladly offer a replacement or refund. Please contact us within 30 days of receiving your item with the following information:
• Your order number.
• A detailed description of the issue.
• Photos of the damaged, defective, or incorrect item(s).
Once we confirm the issue, we will either:
• Arrange for a replacement of the item at no additional cost.
• Issue a refund to your original payment method.
Please Note: You do not need to return the damaged or defective product to us. We work with our trusted print provider, Gelato, to resolve production issues quickly and efficiently.
Non-Returnable Items
As each item is custom-printed specifically for your order, we cannot accept returns for:
• Change of mind.
• Incorrect sizes or personal preferences.
To avoid issues with sizing, we recommend double-checking our size guides before placing an order.
Refund Process
Refunds will be processed once we’ve reviewed and confirmed the issue with your order. If approved, the refund will be issued to your original payment method within 5-7 business days.
If you have any questions or concerns about your order, please feel free to reach out to us at [Your Email] and we’ll be happy to assist.
Frequently Asked Questions (FAQs)
1. How long do I have to request a refund or replacement?
You must contact us within 30 days of receiving your order to be eligible for a refund or replacement.
2. Do I need to return the item to get a refund?
No, you do not need to return the item. If the product is damaged, defective, or incorrect, we only require photos and a description of the issue to process a refund or replacement.
3. What if I ordered the wrong size?
We cannot accept returns or offer refunds for incorrect size choices. Please ensure you check the size guides before placing your order. If you need further help with sizing, feel free to contact us.
4. How long does it take to receive my refund?
Refunds are typically processed within 5-7 business days after we approve your request. The exact time may vary depending on your bank or payment provider.
